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SHIPPING
 

  • We ship to all destinations within Australia via the Australia Post.

  • Need it Urgently? – please contact us for Express Post.

  • We do not ship orders on Saturday or Sunday.

  • Please note we do not ship on New South Wales or Australian public holidays.


     

RETURNS
 

  • If for any reason you are not satisfied with your purchase, or if the item you have purchased is damaged, incorrect, or faulty, please email us at hello@2greybirds.com.au

  • We will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging in an unopened and unused condition. You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website.

  • We do not accept returns on sale items.

  • If in the unlikely event you receive a faulty item or an item that you have not ordered please email within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.

  • Please return your product via Registered Post. Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a stable condition, to 2 Grey Birds. 2 Grey Birds will not be responsible for parcels lost or damaged in transit if you choose not to insure. Returns are to be received by 2 Grey Birds within 7 days of the returns approval. Any refunds will be credited to the original method of payment.


 


PRIVACY
 

2 Grey Birds is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that’s all. 2 Grey Birds uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from 2 Grey Birds only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

 

Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

 

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

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TERMS OF SERVICE

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We pride ourselves on providing exceptional customer service and quality gift and lifestyle products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund. If for any reason we are unable to dispatch your order, we will notify you within 2 business days.

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DISCLAIMER

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2 Grey Birds endeavours to provide accurate material on its website, however gives no warranty concerning the accuracy of the material provided by this service. 2 Grey Birds reserves the right to change pricing and end any special promotions published on this website at any time and without prior notice. All items featured on this website contain descriptions and specifications provided by the manufacturers. 2 Grey Birds does in no way guarantee the accuracy of this material. Pictures on this website are for illustrative purposes only.

 

 

 

SECURITY


When purchasing from 2 Grey Birds, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact us at hello@2greybirds.com.au

Shipping & Returns
Terms

2/555 Dean St

Albury, New South Wales 2640

Australia

LET'S GET IN TOUCH...

OPENING HOURS

Mon - Fri:       9:00am - 4:30pm

Sat:                  9am - 2pm​​

Sun:                 -

© 2023 BY 2 GREY BIRDS

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